CastIMS
CastIMS is designed to facilitate all of your incident management needs and is based off of ACA's PPMS™ guidelines. Developed specifically to alleviate the paper shuffling related to PPMS™, it includes support for real-time tracking of the following: Non-Conformities, Client Issues, Continuous Improvements, IT Requests, Client Service Requests, and Compliance Requests. All entry and editing of forms is automated and fully contained within an industry-leading web-based application tailored to the Collections & Receivables Management industry. The efficiency that CastIMS provides allows your staff to focus on what is most important - solutions.
If you would like to request a username and password to our fully operational demonstration site, or would like an online demonstration, please email us at pavosoftware@peacock-consulting.com and we will set you up with the ability to test-drive these products and make an informed evaluation.
A partial list of features follows:- Automatic email to all interested parties upon creation and update of a report
- Printable forms suitable for submission to ACA for certification in the PPMS™ program
- User-tailored homepage, indicating all reports assigned to, reported by, or otherwise of interest to the user
- Extensive Trend Analysis through the use of drill-down graphings
- Full search capabilities throughout the system to allow you to pinpoint only those reports you need
- Quick links to other intranet or internet areas of interest to your organization
- Comprehensive User Security through per-user permissions
- System Settings available in order to customize the system to your needs
- Fully customizable to your business!
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CastIMS - Tailored
Pick and choose from the available forms (minimum of 2) or select all the forms to design the tracking system that best fits your company's needs. Additional forms may be added at a later date.
For all CastIMS forms, users enter reports directly into the database in a user-friendly format. Drop down menus ensure consistency and advanced search options provide extensive metric review options. Reports are automatically logged and automated email notifications instantly communicate report status to all affected parties and the report's discussion section eliminates the need to write or receive additional emails.
Nonconformity and Corrective Action Reports
Seamlessly update, reassign and review reports while maintaining easily communicated tracking information for trend analysis purposes. Finding areas of improvement in your processes and enhancing them is critical to any business - let CastIMS help. The log and form print in the format required for PPMS™ certification and re-certification.
Client Issue Reports
Respond to your client needs accurately and efficiently. Client Issues are easily added, instantly logged and listed on the user's homepage so nothing is missed. The log prints in the format required for PPMS™ certification and re-certification, and the printed form follows the sample provided by ACA.
Continuous Improvement Reports
Review project status, milestone due dates and completed activity at any moment. The log and form print in the format required for PPMS™ certification and re-certification.
Pending Reports
Allow staff to open any report but require supervisor approval before the report is entered into the database.
IT / Client Service / Compliance Requests
Our 3 types of Request Forms allow you to reap the benefits of improved communication, tracking, and analysis for specific parts of your organization.
IT Requests track information system projects, allowing you to view current status, select priorities and receive automated email updates in a system that any user can easily maintain. Client Service Requests make sure requests to your clients are not lost and allow access to easy to run reports of request trends. Compliance Requests allow you to have proof you are compliant with FDCPA and state laws when handling debtor disputes.
