Clients and customers want service providers to act on their problems quickly and to keep them informed of progress as it happens. To ensure your business stays ahead of the competition and consistently meets your client's needs, you need to equip your team with the right tools.

CastIMS is easily integrated with your existing web presence.  Clients are able to submit their service requests and concerns through an intuitive, easy-to-use interface - using only their favorite web browser.

Excellent Customer Service

  • Simple 'Add New Report' interface means that your clients do not need to learn your internal processes
  • Company representatives are instantly notified of any activity related to the client

Improved Communication

  • Automated email updates automatically communicate activity to your client and staff
  • Clients  have 24-7 access to any requests or issues related to their company

Workload Management

  • Priority levels and due dates ensure your staff responds to the most important issues first
  • Review customer service trends  through ad-hoc reporting and drill down graphingDemonstration Request

Complaint Tracking

Compliance Management

PPMS Automation

CastIMS is user friendly for the administrator and easy to teach to our staff. I believe this would benefit any company.
Donna Madigan, Universal Credit Services