Developed specifically for the collection and receivables industry, and customized to you, CastIMS allows you to make smart changes. Knowledge is power; use yours to consistently outdo your competition and become the leader of the pack.
Solving problems is hard. Tracking them shouldn't be.
You already track and store any and all activity performed on a collection account. You do this for compliance reasons, but you also do this to measure collection success and identify areas of improvement. But what about the rest of the company?
While your collection floor is focused on bringing money in, the rest of the company should be focused on not letting that money out. By collaborating staff efforts, improving communication, and the ability to trend business activity, you'll save money while increasing both customer satisfaction and company morale.
CastIMS has answers to:- What is the number and nature of your complaints, disputes, and client issues?
- What is your average resolution time?
- What is your volume of violations, investigations, and resolutions?
- Who is resolving the issues?
- Fully web-based and can be used with any internet browser.
- No per-user licensing fees.
- Located inside your company network, protected from the outside world.
- Automatic email to all interested parties on creation or update of a report.
- Ability to attach supporting documentation of any file type to all reports and requests.
- User-tailored dashboard, indicating all reports of interest to the user.
- Extensive Trend Analysis through the use of drill-down graphing.
- Full search capabilities throughout the system to allow you to pinpoint reports.
- Printable forms suitable for submission to ACA for certification in the PPMS™ program.
- Comprehensive User Security through per-user permissions.
- Fully customizable to your business!